Returns & Exchanges

RETURNS

We want you to be thoroughly satisfied with your ClubPur merchandise but understand that this may not happen occasionally. If for any reason you are not satisfied we would be happy to issue a return within the allotted time period.

Please note, merchandise purchased on www.clubpur.com can be returned to ClubPur for a refund. Merchandise purchased in a pro shop, retailer or elsewhere must be returned to the original point of purchase but we do not set vendor's return polices.

Merchandise purchased on www.clubpur.com must be returned in new, unopened, and unused condition in order to receive a refund - merchandise will be examined and/or tested upon receipt. Merchandise must be returned within 14 days of delivery with a copy of the original invoice. The original purchase price, less shipping cost, will be credited to the original form of payment - no exceptions. The customer is responsible for the shipping costs incurred when returning the items. All returns should be shipped via insured and traceable mail in a secure package to the following address:

ECT INC.
Attn: Returns - CLUBPUR
1400 E. 33rd St.
Signal Hill, CA 90755
U.S.A.

 

Please contact Customer Service at 833.258.2787 or email info@clubpur.com prior to returning or exchanging any order. If you have any concerns, we can assist you with an easy hassle-free process. Returns are typically processed within 3-5 business days of receiving your order. All returns are subject up to a 25% restocking fee, unless otherwise noted.

 

EXCHANGES

Unfortunately we are unable to accept and process exchanges at this time. You will have to place a new order and submit a return request for any unwanted items. See RETURNS above for instructions on how merchandise can be returned. Please contact customer service at 833.258.2787 or email info@clubpur.com. if you need assistance with placing a new order and returning a unwanted order.